Apps Sup Tech Lead Analyst

Apps Sup Tech Lead Analyst

Requirements

• 10+ years of experience in IT industry, including in Software Engineering / large development projects.
• Solid development background with knowledge of Java, Python, Spring boot etc.
• Strong background in popular relational and non-relational databases (particularly ORACLE and MSSQL), with proficiency in SQL is desirable.
• Experience in automation, developing web applications, ensuring application performance and responsiveness, collaborating across software development areas, and implementing security measures.
• People Management Experience involving senior resources across multiple time zones.
• Advanced level experience in a Production Management / Core Services Support role
• Experience of senior stakeholder management.
• Project management with demonstrable results in improving IT services.
• Capacity Planning/Forecasting exposure a plus.
• Ability to plan and prioritize workload and to assign resources as necessary.
• Consistently demonstrates clear and concise written and verbal communication skills.
• Ability to communicate appropriately to relevant stakeholders.

Responsibilities

• Build, support and promote RunBook Automation (RBA) as the orchestration tool among all SMBF Applications.
• Prioritize applications for adoption based on their criticality and to secure agreement of senior management / stakeholders from the respective teams.
• Coordinate adoption of RBA by SMBF Applications for One-Touch Resiliency, removing obstacles and finding ways to expedite such adoption.
• Provide regular updates to seniors and other stakeholders, including accomplishments, challenges, risks and dependencies.
• Collaborate with respective technology teams to get API’s from them for inclusion within RPA for smooth automation of various infrastructure activities.
• To ensure safety and security of the RBA Platform and to collaborate with CISO to secure their certification.
• Handle Audits (Internal and External) on RBA, as and when necessary and to address any findings from those Audits.
• Manage a team of professionals (employees and consultants), located across multiple continents/countries. Perform people management, financial management and vendor management functions.
• Utilize Agile methodology and tools (JIRA, Confluence) for new onboardings, developments of new features, enhancements, effective backlog refining, stakeholder reporting, and knowledge management, promoting transparency and efficient workflow.
• Organize team to provide 24×7 support for RBA and be prepared to handle escalations any time.
• Demonstrate an in-depth understanding of how apps support integrates within the overall technology function to achieve objectives; requires a good understanding of the industry.
• Manage Vendor relationships including oversight for both onshore and offshore managed service.
• Improve the service level the team provides to our end users, which includes maximizing operational efficiencies, strengthening incident management, problem management and knowledge sharing practices.
• Guide development teams on application stability and supportability improvements.
• Formulate and implement a framework for managing capacity, throughput and latency. Work with various team members on coaching them on how to maximize their potential, work better in a highly integrated team environment and focus on bringing out their strengths.
• Drive continued cost reductions and efficiencies across the portfolios supported by means of Root Cause Analysis reviews, Knowledge management, Performance tuning, and user training.
• Evaluate subordinates’ performance and make decisions on pay increases, hiring, terminations and other personnel actions.
• Participate in business review meetings, relating technology tools strategies to business requirements.
• Assure adherence to all support process and tool standards and work with Management to create new and/or enhance processes to ensure consistency and quality in ‘best practices’ across the overall support program.
• Influence and negotiate with senior leaders (across functions); communicate with external parties.
• Manage responsibility for a team or multiple teams, including management of people, budget and planning, performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.
• Perform other duties and functions as assigned.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets.

Preferred Qualifications

• Master’s degree in Technology or Business Management is preferred.