Apprentice – IT Computer Labs
| Company | Liberty University |
|---|---|
| Location | Lynchburg, VA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Internship |
| Degrees | |
| Experience Level | Internship |
Requirements
- Basic knowledge of computer trouble shooting with experience.
- Proficiency with Microsoft Office software and standard office technologies.
- Strong attention to accuracy and detail.
- Willingness and ability to provide consistent and exceptional customer service.
- Promptness and reliability to follow scheduled hours.
- Willingness to protect the integrity of Liberty’s IT systems and follow necessary security policies.
Responsibilities
- Staff the service desks on a regularly scheduled basis, offering assistance to students, staff, faculty, and visitors.
- Acting as a backup for Computer Lab Supervisors and/or Technicians when they are not available.
- Hardware/software diagnosis and repairs.
- Complete internal documentation when required and utilize help request system to document work and customer interaction.
- Work with the Computer Lab Supervisors and Technicians with their daily tasks in order to learn from them and assist them.
- Communicates regularly with Computer Lab staff and assist in communication between the student workers and the staff members.
- Occasional coordination of small projects as assigned.
- Monitor the productivity of student workers by actively supervising them and being available to them.
- Contribute to in the discussions regarding performance evaluations of the student workers.
Preferred Qualifications
- Previous knowledge and experience in troubleshooting and repairing hardware and software issues, networks, and software issues.
- Experience working in computer labs or similar environments.
- Experience with Mac and Linux systems.
- Experience with basic scripting (e.g., Power Shell, batch files).