Appraisal Specialist
| Company | CarMax |
|---|---|
| Location | Nottingham, MD, USA |
| Salary | $15.01 – $15.01 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Deliver exceptional customer service
- Read, interpret and transcribe data in order to maintain accurate records
- Multi-task in a high energy, fast-pace work environment
- Speak and listen effectively when dealing with internal and external customers
- Complete CarMax provided training and attend scheduled meetings
Responsibilities
- Providing exceptional service throughout the customer’s experience.
- Establishing rapport quickly, with all types of customers, demonstrating confidence in your role and the CarMax appraisal process.
- Communicating effectively both in-person and over the phone to discover the customer’s motivation to sell their car and follow up with customers still deciding.
- Serving as an advocate for CarMax by sharing what makes us the smart choice.
- Facilitating steps of the appraisal process, such as discovery, delivering appraisal offer, and overcoming objections.
- The ability to cope with pressure, difficult situations and bounce back to present the same positive and energetic experience to the next customer and everyone after that.
- Maintaining a working knowledge of CarMax products and appropriately transitioning customers to the proper team if additional opportunities are discovered.
- Collecting and transcribing data in order to accurately input information for the appraisal offer.
- Seeking out opportunities for self-development, participating in training, and welcoming and acting on feedback.
- Working in a fast-paced environment, with a high level of energy to engage with multiple customers an hour.
- Building and maintaining strong relationships and demonstrating excellent teamwork.
- Ability to follow up and re-engage with customers to stay in continuous contact with them.
Preferred Qualifications
-
No preferred qualifications provided.