Appointment Specialist 1
| Company | Cleveland Clinic |
|---|---|
| Location | Weston, FL, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior |
Requirements
- High School Diploma, college or technical training a plus.
- Phone, Typing computer and Internet skills.
- Excellent interpersonal skills in order to communicate effectively with internal and external personnel and strong oral and written communication skills.
- Must be able to work with patients, physicians and interoffice personnel in a positive and productive manner.
- Ability to calm patients and deter patient complaints.
- Must have ability to multi-task.
- Must speak clearly and succinctly in order for the customer to answer questions and comprehend instructions.
- Minimum of one (1) year experience in the medical field and/or 2 years of customer service.
Responsibilities
- Preregisters new patients to the Cleveland Clinic, following the specific guidelines of CCF.
- Determines correct physician within the specified department with the correct insurance and credentialing.
- Verifies patient insurance eligibility to procure referrals for HMO patients seeing CCF specialists.
- Schedules appointments requested through the CCF WEB site.
- Meets standards related to call responses, accuracy and customer service.
- Other duties as assigned.
Preferred Qualifications
-
No preferred qualifications provided.