Appointment Coordinator – Wprc

Appointment Coordinator – Wprc

Requirements

• 4+ years of Appointment Secretary experience, preferably in a OB/GYN medical office setting
• 2+ years of PBX or call center experience
• Basic computer literacy
• Ability to handle yourself in a professional manner
• Ability to accurately enter patient data into office software
• Be a self-motivator and problem solver
• High School Graduate or GED

Responsibilities

• Screens all incoming phone calls to the department and determines disposition
• Schedule and reschedule new patients and established patients’ appointments
• Register new patients and update established patients’ accounts
• Collect/update patient insurance information during each call
• Verifies and updates patients’ insurance and demographic information
• Be knowledgeable with doctor’s specialties, office locations, insurance guidelines, scheduling protocols
• Schedules and instructs patients on preparations for tests and procedures
• Requests and processes co-payments from patients
• Maintains and updates provider schedules
• Operates computer and phone system to appropriately and accurately schedule, change, cancel, coordinate, and confirm appointments including ancillary tests and procedures for patients and customers
• Phone backup for nurses during lunch or when doctors are out
• Overhead page when necessary
• Be familiar with nurses and doctors ‘Emergency on Call’ protocol
• Be flexible with multitasking during high call volume peaks
• Answer websites and smile reminder emails
• Make exit appointments for doctors and ancillary departments
• PBX and be knowledgeable in all areas of Women’s Pelvic Restorative Center, CBO, MSO and Satellites (locations, personnel directory, websites)
• Mail out patient recalls
• Receives, processes, and files letters and forms from patients and referral sources
• Damage control with unsatisfied patients
• Mail out new patient packages when necessary
• Operates a fax machine, photocopier and/or printer effectively to communicate patient information
• Regular attendance is required in order to carry out the essential functions of the position
• Manage the schedule of all providers
• Provide training on scheduling for all new hires
• Manage missing slips resolution
• Collection calls to patients on any outstanding monies owed
• Follow HIPAA guidelines
• Other miscellaneous duties as assigned

Preferred Qualifications

• 2+ years of Athena EMR experience (Preferred)