Applications Support Analyst II

Applications Support Analyst II

Requirements

• High School Diploma or equivalent required
• Bachelor’s degree in Information Technology, Computer Science, or a related field required. A combination of education and experience may be accepted in lieu of a degree.
• 3 – 5 years’ experience in Applications Support or similar role
• Intermediate understanding of software applications, IT support principles, and troubleshooting techniques
• Proficient in Microsoft Office products (Word, Excel and Visio)
• Demonstrated working knowledge of computers, software applications, and systems maintenance.
• Ability to work effectively in an ever-changing environment
• Good written and verbal communication skills
• Demonstrated working knowledge of organizing and coordinating scheduled events (meetings, team-based tasks)
• Excellent interpersonal and presentation skills
• Ability to exhibit leadership to assigned initiatives, analytical problem-solving, risk identification/mitigation, sense of urgency, sense of accountability, excellent communication (listening and effective speaking), relationship-building.

Responsibilities

• Oversee the installation, configuration, troubleshooting, maintenance, and implementation of new and existing computer and software applications.
• Research, evaluate, and recommend new software and updates for existing applications.
• Conduct in-depth assessments by gathering data, analyzing system and business requirements, and developing improvement plans.
• Utilizes advanced application specific knowledge to configure, update, and debug applications in order to maintain end-to-end solutions.
• Provide support for COTS applications (driven by documented specifications provided through lead department personnel) and reports to implement new business requirements and augment current application functionality across various corporate systems.
• Offer ongoing support to application users by diagnosing and resolving technical issues; escalate complex problems to senior team members as necessary.
• Ensures data integrity through data quality control, validation, and documentation; develop requirements for business development initiatives.
• Create and execute test scripts independently, with minimal oversight.
• Collaborate with senior team members on feasibility analysis, scopes projects, and works with the project management team to prioritize deliverables, and product functionality negotiations.
• Maintain documentation for recordkeeping, change control and configuration maintenance.
• Provides analytic support regarding data interpretation from DB supplied queries.
• Partners with development and analytic teams to provide routine reporting on software solution performance.
• Participates in Integration Testing and User Acceptance Testing (UAT) and Functionality Testing.
• Other duties as assigned.

Preferred Qualifications

• Experience in manufacturing or a related industry is preferred
• Proficient/Experience with one or more of the following is preferred: Workday, ARAS, AutoCAD, WindChill, Kaba SW, Paper Cut, PLM, MES, GENETEC, Power BI, PLC, Machine Learning/AI.