Application Systems Engineer

Application Systems Engineer

Requirements

• A bachelor’s degree in computer science, Information Technology, or a related field from an accredited university.
• 5+ years of hands-on experience in application systems engineering or a relevant field.
• Database Management: 3+ years of experience with SQL.
• Web Services: 3+ years of experience working with applications that use Microsoft IIS web services.
• Experience supporting applications hosted both on-prem and cloud-based.
• A strong understanding of enterprise applications and architectures, including experience with integration, deployment, and maintenance.
• Experience with providing user-focused technical support, demonstrating strong communication and problem-solving skills.
• Experience supporting COTS software packages.
• Strong problem-solving; analytical skills as well as project management skills.
• Excellent communication and interpersonal skills.
• Experience with system administration and configuration management.
• Experience with troubleshooting and performance monitoring.
• Experience with scripting and automation; cloud computing platforms and managing software packages deployed in the cloud (AWS, Azure, GCP)
• Experience with Azure, ServiceNow, Jira, Confluence, Tempo, Microsoft 365 Office Products, SharePoint etc.

Responsibilities

• Serve as the subject matter expert for multiple business solutions used by Finance, Knowledge Management, and various practice groups at the firm.
• Configure, maintain, enhance, and support legal-specific software packages, internally developed legal applications, and web services used for legal processes.
• Apply patches, customizations, and new features to legal software packages, ensuring compliance with legal industry standards.
• Maintain the day-to-day operations of various legal applications, ensuring smooth functioning for critical legal processes.
• Design and build new legal application environments based on Vendor specifications and Firm requirements, considering legal-specific needs.
• Document and perform tests for supported legal applications, troubleshoot and fix problems, and assist with product launches and upgrades specific to the legal industry.
• Provide technical support and troubleshoot problems related to legal applications for attorneys, paralegals, and other legal professionals.
• Write clear and concise technical documentation specific to legal applications, adhering to best practices regarding version control and testing.
• Perform software upgrades and track software licensing for legal applications, ensuring compliance with legal industry regulations.
• Assist with managing vendor relationships for legal technology solutions, including scoping application services project tasks specific to legal needs and defining/reviewing deliverables related to legal processes.
• Implement and maintain data security measures to safeguard sensitive legal information, ensuring compliance with firm data privacy policies and regulations.

Preferred Qualifications

No preferred qualifications provided.