Application Support Engineer for Information Management
| Company | Tradeweb |
|---|---|
| Location | New York, NY, USA |
| Salary | $120000 – $135000 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Bachelor’s degree in computer science or a related discipline
- Good working knowledge of SQL Server Stored Procedures
- Proficient in MS Office products (Excel, Access, Word, Outlook)
- Excellent communication skills
- Naturally inquisitive with excellent investigative skills
- Methodical approach to problem solving
Responsibilities
- Become familiar with department’s operational processes, applications, and systems
- Handle customer-facing support requests
- Differentiate between expected behavior, bugs, and user error
- Give accurate and timely responses to the business
- Protect sensitive data and information
- Work with the team on enhancements, bug fixes, issue tracking, and code releases
- Take ownership of the support role and identify efficient handling of common questions or issues
Preferred Qualifications
- Computer Science degree, under grad or post grad
- Read and interpret SQL Stored Procedures and other logic
- Knowledge of Financial Services industry
- Experience interacting with business users at all levels