Application Support Analyst
| Company | Royal Bank of Canada |
|---|---|
| Location | Toronto, ON, Canada, Nova Scotia, Canada, Halifax Regional Municipality, NS, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level, Senior |
Requirements
- 3-5 years’ working in a production support capacity in financial organization is preferred.
- Proven experience with the principles of ITIL Incident Management, Problem Management and Change Management
- Experience with RHEL Unix / Linux / Windows environments and basic scripting (Bash, Python, PowerShell & batch)
- Experience with MS SQL / Sybase or another equivalent relational database. Ability to write on the fly DB statements.
- Experience with BMC Control M preferred, Autosys, Tidal or other batch scheduling platforms is preferred.
- Disciplined approach to document all processes, issues and user stories in Confluence and Jira
Responsibilities
- Provide user facing front office production support for local and remote users leveraging multiple platforms.
- Manage releases and coordinate bugs/enhancement with internal development and external vendors.
- Work closely and integrate with the CTB (Change the Bank) team to engage in collaborative agile based development.
- Engage with various technical partners and stakeholders to achieve stability in the production environment.
- Leverage your strong written and verbal presentation skills including creating of documentation in Confluence runbooks.
- Responsibilities include rotational weekend release work + checks.
Preferred Qualifications
- Experience with BI tools like Tableau, Qlikview
- Experience building proactive application monitoring across all environments via ITRS Geneos, AppDynamics, Dynatrace
- Experience with CI/CD pipeline automation (GitHub, Nexus, RLM, Ansible, Elastic, Logstash, Kibana, Jenkins and more)
- Knowledge with data bricks
- Hands on exposure to: MemSQL, Ignite, Java Spring, AWS, S3, MongoDB, Datalake, Docker, Kubernetes and more