Application Engineer – Enterprise SW Support Team
| Company | Agilent Technologies |
|---|---|
| Location | Tampa, FL, USA, Arizona, USA, DeSoto, TX, USA, North Carolina, USA |
| Salary | $103200 – $161250 |
| Type | Full-Time |
| Degrees | Bachelor’s, Master’s |
| Experience Level | Mid Level, Senior |
Requirements
- Bachelors or Masters Degree or University Degree or equivalent.
- 4+ years relevant experience for entry to this level. Post-graduate and/or certification/ license may be required.
- 2+ years’ experience around regulated laboratory environments (e.g., GMP, FDA 21 CFR Part 11)
- Need to have familiarity with Jira Service Desk ticket system.
- Working knowledge of Agilent Software portfolio (SLIMS, OpenLab CDS, ChemStation, EZChrom and ECM) and reporting modules (OLIR) desired
- Knowledge of Windows OS, Oracle, SQL, MariaDB, Networking and Active Directory
- Knowledge/experience with Citrix, Terminal Services, VM, Hyper V
- Must have experience with programming languages such as Java or Python with demonstrable coding ability
Responsibilities
- Handling second level support managing, fielding and working to resolve customer submitted Support tickets related to Agilent’s enterprise software.
- Remotely assisting Agilent front-line services teams working with customers on installs, troubleshooting and technical issues with informatics software including database, networking, and chromatography questions as needed.
- Actively represent the Support team during Presto escalations for heightened situations.
- Collaborate with our customer’s IT departments on best practices, supported configurations and virtualization technologies, etc.
- Contribute to growing the Support teams overall shared knowledge base based on situations and findings during customer support tickets.
Preferred Qualifications
- Laboratory experience in Analytical, Pharma, Biopharma, Genomics, NGS environments are a plus
- Experience with cloud deployments such as AWS and Azure is highly desired