Application Engineer
| Company | Sun Life |
|---|---|
| Location | Kansas City, MO, USA, Needham, MA, USA, Hartford, CT, USA, Portland, ME, USA |
| Salary | $78200 – $117300 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level |
Requirements
- BS/BA degree or equivalent experience
- 3+ years of progressive experience in an analyst role or business role using web/client server applications
- Strong communication, customer service, analytical, and problem-solving skills
- Ability to work effectively with partners across different time zones and locations
- Self-motivated with excellent workload management and prioritization skills
- Proficiency in communicating with both technical and non-technical stakeholders
- Experience with benefit administration platforms, preferably Workday
- Familiarity with AWS application logs, claims processing, and APIs
- Knowledge of Microsoft SQL or XML is a plus
Responsibilities
- Provide comprehensive support for application maintenance and enhancement activities
- Manage and resolve application tickets, system defects, and enhancement requests
- Assist in major incident resolution and release management
- Facilitate communication between business users and IT teams
- Conduct system health checks and manage support ticket queues
- Participate in project transitions, disaster recovery events, and release management activities
- Develop temporary workarounds for business users when needed
- Contribute to process improvement initiatives and regulatory compliance efforts
Preferred Qualifications
- Willingness to participate in an on-call rotation program for critical application support
- Ability to manage tasks associated with project transitions and release management
- Strong understanding of business processes and functional knowledge in the insurance industry