Application Analyst II

Bachelor’s degree in Computer Science, MIS/CIS, Informatics or related field
Some experience implementing and supporting healthcare applications in an Ambulatory and/or Acute environment
Experience implementing and supporting business and/or clinical IT solutions in a complex healthcare environment
Demonstrated experience working with clinicians in a support and/or educational role
Problem-solving skills
Team player with excellent communication skills
Strong analytical and problem-solving skills
Strong knowledge of MS Office products
Strong computing, analytical and organizational skills

Provides education and training to designated application users including physicians and nurses
Generates reports and perform ongoing data analysis and data mining to assist stakeholders with decision support activities
Troubleshoots reported issues to establish root cause and perform appropriate corrective actions
Documents solutions appropriately and transfer knowledge to team members sharing in the overall support of assigned applications
Performs ongoing system maintenance and operational support across assigned applications
Works on project teams and follows defined project management methodology
Configures / Builds application functions to meet design specifications and desired workflows
Performs both unit and integrated testing on new application functions being introduced and adhere to established change control processes
Works to continuously improve the quality of solutions and services delivered
Brings to the attention of IT Leadership noted improvement opportunities
Works to understand not only the application(s), but also the underlying clinical need that drives its use and evolution
Other related duties as assigned

At least two years’ experience implementing, supporting, and training across all aspects of ambulatory information systems
Direct experience with a variety of electronic medical records, preferably with Epic, Cerner, or Athena
Some clinical experience