API Specialist 2
| Company | Procore Technologies |
|---|---|
| Location | Ontario, CA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level |
Requirements
- Bachelor’s Degree or 2+ years of equivalent work experience
- Minimum of 2 years of experience in a technical support, integration, or API-focused troubleshooting role
- Must have a development background
- Must have some client-facing experience (whether previous technology company or services industry)
- Excellent verbal and written communication skills
- Valuable resource amongst peers; great ability to ‘lean-in’ and support via phone, Slack, and Zoom
Responsibilities
- Provide technical support and consulting to clients, developers, and partners who are using the Procore API ecosystem
- Utilize your API and integration subject matter expertise to effectively and efficiently respond to cases via a ticketing system
- Provide timely assistance in Slack to our Customer Success teams
- Manage technical and product issues and escalations related to our API endpoints and developer ecosystem
- Utilize development tools such as Postman to troubleshoot and resolve API issues
- Develop training content, contribute to Knowledgebase articles, FAQs, our developer community site concerning Procore’s APIs and integrations
- Collaborate with Product Management to identify opportunities for improvement and feature requests to our APIs and marketplace ecosystem
Preferred Qualifications
- Knowledge of Postman or scripting languages is highly desirable