And Registration Specialist I

And Registration Specialist I

Requirements

• Strong attention to detail to ensure accuracy in paperwork.
• Excellent communication skills for effective customer and team interactions.
• Ability to manage time efficiently and prioritize tasks.
• Active listening skills to understand and address customer concerns.
• Critical thinking skills to solve problems effectively.
• Ability to quickly adapt to role requirements and work independently.

Responsibilities

• Print, review, and analyze inbound vehicle purchase title and registration documents for accuracy, then upload/submit required paperwork to appropriate government agencies.
• Research and resolve vehicles without titles that have aged beyond 15 days, primarily for administrative issues and occasionally more complex problems.
• Print, review, and analyze outbound vehicle sale contract paperwork for accuracy, then upload/submit required paperwork to appropriate government agencies.
• Work directly with customers to resolve registration/title issues as needed.
• Develop strategies to diagnose and resolve issues promptly, and communicate effectively with customers via chat, phone, and CRM/email.
• Work directly with government personnel to resolve registration/title issues as needed.
• Follow up with personnel on any issues needing correction during purchase or sale.
• Meet performance standards for accuracy, timeliness, cure rates, and efficiency as established by the company.
• Perform additional tasks as needed.

Preferred Qualifications

• High school diploma preferred; 2+ years of experience in a vehicle dealership and/or processing vehicle registration paperwork preferred.