Ancillary Specialist
| Company | DriveTime |
|---|---|
| Location | Mesa, AZ, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s, Associate’s |
| Experience Level | Junior, Mid Level |
Requirements
- Clear, concise and professional written and oral communications and interpersonal skills
- Proficient typing skills
- Strong time management and organizational skills, and ability to maintain a consistent and positive demeanor in a fast-paced work environment
- Ability to prioritize and multi-task to ensure the achievement of assigned performance objectives
- Ability to effectively apply professional acumen and communication skills to favorably resolve issues escalated from internal and external customers
- Ability to drive departmental compliance with FDCPA requirements
- Knowledge of collection policies/procedures including skip tracing and the Fair Debt Collection Practices Act (FDCPA), and general knowledge of state specific cancellation and refund regulations
- Self-motivated with strong decision-making capabilities; ability to be a self-starter
- Ability to work in an accurate, detail-oriented, and highly productive manner
Responsibilities
- Gather and review documents in order to cancel ancillary products manually and systematically in accordance with policy and procedure
- Navigate third party portals to enter cancellation requests
- Communicate with various product providers to ensure timely processing of cancellations and to resolve outstanding discrepancies
- Follow up with appropriate 3rd party regarding delays with product cancellations and refunds posting to accounts
- File GAP in a timely manner with the correct GAP provider and follow up with insurance companies for documentation needed
- Review exception reporting to ensure proper cancellation and application of refunds within regulatory and SLA requirements
- Assist other departments with inquiries related to the cancellation and reinstatement of ancillary products
- Utilize approved databases, tools, and websites to assist in the overall ancillary process
- Perform other related duties as assigned
Preferred Qualifications
- High School Diploma, GED, or equivalent certification
- Experience with Microsoft Office such as Excel, Outlook and Word
- 2+ years of experience in financial services, insurance, claims and/or aftermarket products
- Associate degree or bachelor’s degree in business or related field may be used as a proxy for experience