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Analytics Lead – Safety & Customer Care
| Company | Lyft |
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| Location | San Francisco, CA, USA |
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| Salary | $118000 – $147500 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Senior |
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Requirements
- 5+ years of hands-on technical experience in a data analytics role or equivalent analyst role in a high growth startup
- Exceptional communication (listening, written, and oral) skills with the ability to present findings & recommendations targeted to the audience in question
- Proficiency in SQL and Python with ability to independently break down large datasets and synthesize inputs from multiple sources
- Ability to translate unstructured business problems into clearly defined requirements with minimal oversight
- Strong problem-solving and analytical skills with the ability to transition between detailed data and high-level business problems
- Strong interpersonal skills, with the ability to build relationships and trust across functions and work collaboratively
Responsibilities
- Develop frameworks and scalable processes to drive decision-making and prioritization
- Define the metrics used to measure the success of strategic initiatives and health of our support platform; build dashboards to track metrics over time
- Design A/B tests and execute analyses to evaluate the impact of new product features and operational improvements
- Work closely with cross-functional partners to deliver data-driven insights and actionable recommendations for continuously improving the customer support experience
- Partner with Product, Engineering, Data Science & Analytics, Business Operations and other cross-functional stakeholders to achieve business goals
- Monitor and diagnose KPI performance and present findings to senior leadership
Preferred Qualifications
No preferred qualifications provided.
