Analytics Engagement Manager
| Company | Definitive Healthcare |
|---|---|
| Location | Framingham, MA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- 5+ years in a client-facing role as a CSM, Consultant, or Solutions Engineer capacity servicing life sciences customers.
- 2+ years of hands-on experience with RWD/RWE analytics, either in a delivery or advisory capacity.
- Proven ability to engage technical and non-technical stakeholders at all levels, including C-suite executives.
- Strong working knowledge of RWD/RWE datasets (e.g. open/closed claims, remittance, EMR, lab, chargemaster, SDOH, clinical trials, genomics, KOLs) and coding standards (e.g. DRG, ICD, HCPCS/CPT, NDC) and their application in bringing a drug to the commercial market.
- Proficiency with analytics platforms (e.g. SQL, Python, Databricks, Snowflake, Tableau, APIs) and modern cloud infrastructure (AWS, Azure, GCP).
Responsibilities
- Partner with Account Management to drive adoption and retention of Definitive Healthcare’s data products and services across life sciences customers.
- Guide customers in operationalizing our data assets by designing and implementing real-world commercial, clinical, and operational use cases—translating business needs into actionable insights through SQL-based data transformations and interactive Tableau dashboards.
- Lead new client onboarding by aligning on core business objectives, use cases, and success criteria; guide clients through implementation, training, and early adoption milestones.
- Provides thought leadership both internally and externally relative to their verticalized domain and the application of healthcare commercial intelligence to complex business problems.
- Act as a trusted advisor to clients by providing thought leadership on healthcare commercial intelligence, real-world data (RWD), and analytics applications in life sciences.
- Deliver consultative insights during QBRs and executive conversations by showcasing strategic outcomes tied to product usage, advanced analytics, and services.
- Identify and surface upsell, cross-sell, and product replacement opportunities by deeply understanding client needs, use-case evolution, and product fit.
- Analyze customer engagement data, usage patterns, and health scores to identify risks and opportunities, and craft proactive strategies to drive retention and growth.
- Oversee end-to-end delivery of advanced analytics, data integration, or other services projects — coordinating internal teams, managing timelines, and ensuring business impact.
Preferred Qualifications
- Background supporting biopharma commercial functions (e.g. HEOR, market access, medical affairs, R&D) a plus.