Analytical Instruments Field Service Engineer

Strong technical, mathematical and customer service skills
Able to prioritize various tasks such as service of multiple instruments and administrative duties
Troubleshooting and problem-solving skills, ability to use processes to find root cause
General knowledge of electrical equipment, chemistry, and safety
Vision, manual dexterity, and coordination sufficient to service instruments and handle electrical equipment
Ability to learn applicable company procedures within a reasonable time from start of employment
Computer proficiency with a minimum of word processing, spreadsheets, and basic network and data base knowledge
Ability to use ordinary hand tools, calibrated tools, and analytical instrumentation, as well as handle chemically aggressive fluids, such as acids and bases
Strong and concise verbal and written communication skills
Self-motivated, with the ability to drive projects to completion with minimal oversight
Proven ability to speak effectively before groups and customers, clients, and other employees within the organization
Ability to meet deadlines and commitments
Ability to communicate effectively and contribute within a commercial team environment
Ability to make good business decisions based on risk-reward analysis and business objectives

Travel to customer sites and perform PM and related services on TOC equipment
Plan, Schedule and Confirm customer services including coordination of travel and parts shipments for services
Maintain admin duties, parts inventory, and relevant trainings
Take customer calls, participate in territory sales rhythm calls, and service team meetings
Respond to on-demand contract services with 3 or 7 business day response commitments for troubleshooting and repair
Write clear and concise reports for customers
Special projects and new hire training as assigned by supervisors
Work closely with Sales to provide insight into new instrument and new service opportunities as well as upsell service and consumables at existing customer sites based on need
Ensure compliance with all aspects of safety on the job, including the operation and maintenance of an assigned company vehicle and comply with all Veolia Environmental, Health and Safety (EHS) policies
Domestic travel 70%

Bachelor’s Degree in Chemical Engineering, Chemistry, Biology, Engineering or Physics; or equivalent education
With at least 1-year work experience in ultra-pure water applications or servicing and/or operating analytical instrumentation in a lab environment