Analyst – Warehouse Control Systems
| Company | Carter’s |
|---|---|
| Location | Winder, GA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level |
Requirements
- Bachelor’s degree in data analytics, business analytics, Engineering, Information System; or a combination of education and equivalent hands-on experience.
- 2+ years of relevant experience in warehouse automation, controls, or IT support roles.
- Experience supporting WCS, WMS, and MHE systems within a warehouse or manufacturing environment.
- Minimum 1+ year of SQL experience required; scripting or reporting tool experience is a plus.
- Understanding of networking fundamentals and operating systems (Windows/Linux).
- Demonstrate working knowledge of industrial automation, or the ability and willingness to learn controls systems used in warehouse environments.
- Comfortable working around and supporting motorized equipment and automation technologies.
Responsibilities
- Interface with industrial automation platforms and support programmable control (PLCs) systems.
- Assist in troubleshooting alarms and faults involving SCADA systems, HMI interfaces, or automated equipment.
- Work with maintenance and controls teams to resolve control system-related issues.
- Provide hands-on support for issues involving conveyors, sorters, ASRS/OSR, and their related software systems.
- Investigate and resolve WCS and MHE-related incidents, including communication breakdowns between WMS, WCS, and equipment PLCs.
- Conduct health checks and validations during system releases or upgrades.
- Document procedures, workflows, and system changes for future reference and compliance.
- Provide training and support for operations and maintenance teams on system usage and troubleshooting steps.
- Analyze system performance and configurations to identify inefficiencies and recommend improvements.
- Optimize WCS rules, logic, and system settings to improve throughput and reliability across automated systems.
- Use SQL and reporting tools to extract system data, identify trends, and present insights to stakeholders.
- Maintain performance logs and ticket tracking systems such as ServiceNow.
- Escalate technical issues to external vendors and coordinate resolution efforts.
- Apply software patches and configuration updates in accordance with internal standards.
- Collaborate closely with WMS Analysts, Maintenance, Operations, IT, and 3rd-party vendors.
- Respond to emergency issues quickly to restore services and minimize downtime.
Preferred Qualifications
- Working knowledge of warehouse management systems such as Oracle or SAP.
- Understanding of TCP/IP networking, Linux/Windows server environments, and HMI/SCADA platforms.
- Familiarity with industrial control systems (PLCs, HMIs, SCADA) preferred, or a strong interest and ability to learn.