Analyst Senior – Salesforce IS Administrator
| Company | Westlake |
|---|---|
| Location | Houston, TX, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- Bachelor’s degree in computer science, science, engineering or related discipline and/or 5+ years of equivalent work experience.
- Minimum 5 + years of experience as a Salesforce administrator
- Salesforce Admin certifications required – ADM 201 and ADM 211.
- Knowledge of integration tools and techniques for Salesforce, such as REST and SOAP APIs.
- Solid background in developing Apex Code, Lightning Web Component, Flow, Validation Rules, Approval Processes, and has a proven track record of delivering complex Salesforce solutions while delivering quality code.
- Excellent written and verbal communication skills.
- Must possess knowledge of Trailhead, Manufacturing Cloud, Sales Cloud, Service Cloud and Salesforce B2B Commerce Storefront experience.
Responsibilities
- Salesforce Maintenance & Administration.
- Execute needed configuration changes, data feeds, and data integration with other business systems (i.e. SAP, Bourque, TMS).
- Coordinate with users, vendors, and the 3rd party partners to identify issues, develop recommended solutions, gain approvals for designed solutions, and work to implement value add solutions.
- Streamline workflow automation and ensure approvals are secured per company policies, business structure, and processes.
- Review and update organizational metadata as needed.
- Document processes, user guides, FAQs, error reports, and changes.
- Coordinate efforts and priorities with Salesforce Administrators and business personnel as needed.
- Maintain successful salesforce backup using OwnBackup.
- Collaborate with stakeholders to gather and understand business requirements and translate them into technical solutions within Salesforce.
- Develop and customize Salesforce solutions to support and streamline business processes, including the creation of custom objects, workflows, validation rules, and other customizations as needed.
- Integrates Salesforce with 3rd party systems using web services, APIs, and AppExchange packages.
- Perform data migrations, data maintenance, and data quality initiatives within the Salesforce platform.
- Create and maintain reports and dashboards to provide actionable insights for various teams and departments.
- Assist in the development of user training materials and provide training and support to end-users as needed.
- Stay current with Salesforce updates, best practices, and emerging technologies to ensure the organization’s Salesforce implementation remains up-to-date and efficient.
- Collaborate with External SI/Vendors (Champcon, Shift 7, Avionos and CBS) to ensure successful project delivery and effective communication throughout the development lifecycle.
- Provide daily problem resolution, data correction, and user support.
- Troubleshoot support cases and platform issues, and escalate as appropriate.
- Identify and bridge process/information gaps experienced by Salesforce users.
- Provide training, coaching, and support to users at various organizational levels.
- Assist in oversight of user accounts and licenses, including setup and deactivation of users, roles, profiles, permissions, public groups, etc.
- Build customizations on Apps, Objects, Page layouts, list views, reports, and dashboards per business requirements.
- Develop knowledge of related SQL databases, data they contain, data flows, and business processes and rules.
- Work with users, business, IT, and project sponsors to define effective solutions and assist in preparing required documentation for business projects.
- Perform post-deployment evaluations to validate solution against requirements.
- Assist with Program Management meetings.
- Keep Manager, Supply Optimization and IS Salesforce Administrator regularly updated on progress, including issues encountered and recommended actions needed to address them.
- Comply with all Company policies and procedures.
- Fully support the Company goals of continuous improvement and operational excellence at strategic and tactical levels including reviewing area of responsibility for improvement opportunities to initiate projects or communicate ideas to management as well as active participation on project teams.
- Perform any additional responsibilities or tasks as assigned.
Preferred Qualifications
- Salesforce Developer certifications – Platform App Builder, Developer I and Developer II is a plus.
- Familiarity with Agile development methodologies.
- Prefer business experience related to chemical industry.