Analyst – Energy Customer Engagement

Company	Prologis
Location	Norwalk, CA, USA, Milpitas, CA, USA, Newport Beach, CA, USA, Lyndhurst, NJ, USA, Chicago, IL, USA, Denver, CO, USA, Atlanta, GA, USA
Salary	$78000 – $111000
Type	Full-Time
Degrees
Experience Level	Entry Level/New Grad, Junior

1+ year of experience in business, engineering, or the renewable energy industry
Demonstrated success in customer service functions
Strong analytical skills, with proficiency in Excel, SQL, and data visualization tools (e.g. Tableau, Power BI)
Ability to interpret complex datasets and translate findings into clear, actionable insights
Demonstrated skill in navigating ambiguity and managing complexity
Excellent communication skills, with the ability to present data in a structured and compelling manner
Highly organized, detail-oriented, and capable of managing multiple projects simultaneously

Create an intake process for inquiries that come from various internal departments across Prologis. Create a process that proactively addresses subsequent inquiries on similar topics.
Facilitate customer onboarding calls and refine a consistent process. Develop and document frequently asked questions and generate case studies for complex inquiries to improve future responses.
Partner with IT to support the implementation of automated solutions, such as AI chatbots, to assist customers in resolving common inquiries independently.
Track key performance indicators (KPIs) such as response times, inquiry volume by tier, and resolution rates to measure efficiency and continuously improve the system.
Leverage billing software solutions to create customer reports that simulate customer savings, consumption, tariff choices, and bill impacts.
Develop communication materials and templates to improve customer service and internal stakeholder engagement.
Support tracking and reporting of customer Renewable Energy Credit (REC) obligations and compliance with local emissions reduction regulations and programs.