Analyst – Credit & Collections

Bachelor’s Degree preferred
Associates Degree with a minimum of 3 years relevant experience or High School/GED with a minimum of 5 years relevant experience required
Strong analytical and technical ability
Working knowledge of customer service, SAP, and collections policies and practices
Strong communication skills
Effective problem-solving and organizational skills
Able to multi-task
PC skills, including MS Office Suite

Responsible for the analysis, reporting, and technical understanding of credit and collection and other related data
Coordinates and improves collection activities and systemic changes within the department and with outside agencies to assure prompt, courteous and proper collection in adherence with regulatory guidelines
Works within a group identifying and designing system efficiencies
Understand the design and logic of the CMP SAP system
Process workflow errors and identify opportunity to improve system efficiencies
Ensuring system logic and business processes are accurate are adhering to all regulatory guidelines
Processes accounts with overdue bills for non-payment
Coordinates proactive calling campaigns and field collections for residential and non-residential customers with arrears
Works closely with management to develop, improve and implement collection process
Prepares and maintains credit and collection records, files and reports
Maintains follow-up files for special handling of accounts as required
Other duties as assigned