Analyst – AMI Exception

Analyst – AMI Exception

Requirements

• Bachelor’s degree in computer science, Information Technology, Engineering, or equivalent experience
• Three (3) plus years’ experience in AMI meter applications, data management, or a related role
• Thorough knowledge of AMI systems and utility metering infrastructure
• Effective communication and interpersonal skills
• Excellent problem-solving abilities and attention to detail
• Ability to work independently and as part of a team in a fast-paced environment

Responsibilities

• Resolve exceptions within the AMI Meter Data Management System and associated suite of AMI systems
• Log tickets with vendor’s Customer Support or liaise directly on the phone with vendor’s support staff to resolve system issues
• Conduct investigation of relevant meter events and alarms, ensure that meter-related incidents are resolved in a timely and consistent manner
• Troubleshoot meter data issues utilizing back-office software and systems
• Analyze and diagnose issues causing exceptions in meter data
• Perform detailed analysis of exceptions to identify patterns and anomalies
• Issue field service orders in the CIS system to troubleshoot meters requiring in person visits
• Generate reports on exception trends and resolution status
• Provide insights and recommendations for improving data accuracy, process automations, and system performance
• Collaborate with cross-functional teams, including IT, field operations, and customer service, to address and resolve exceptions
• Provide support for the maintenance, upgrade, and enhancement of AMI functionality
• Participate in system testing and validation to ensure data integrity
• Propose and implement process improvements to reduce the occurrence of exceptions

Preferred Qualifications

No preferred qualifications provided.