AMF Sales – Account Manager
| Company | Arch Capital Group |
|---|---|
| Location | Taylor, MI, USA, Philadelphia, PA, USA, Fort Myers, FL, USA, New York, NY, USA |
| Salary | $121000 – $181600 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level, Senior |
Requirements
- Strong mortgage expertise including experience with NQM secondary relationships
- Mastery of selling skills, models, methods, and best practices
- Effective at handling objections
- Expert in customer service orientation with the ability to develop and maintain long term customer satisfaction and loyalty
- Must be able to handle multiple levels of communication within a mortgage lending operation, specifically C-suite and Capital Markets
- High level of technical proficiency with Microsoft Office suite of products including Excel, Outlook, Word, and PowerPoint
- Experience working in a VPN, salesforce.com and other web-based tool environments
- Required knowledge and skills would typically be acquired through a bachelor’s degree and 5-7 years’ experience in secondary mortgage sales, mortgage marketing or communications and related fields.
Responsibilities
- Partner with lenders to form knowledge-driven relationships and ensure that AMF products and services meet the lender’s needs
- Expertly handle complex customer issues through effective problem solving and negotiation
- Partner with lenders to improve the volume of business coming to AMF including understanding the customers issues as it relates to operational efficiency, training, secondary functions, and risk management
- Serve as a primary liaison between Arch US MI Account Reps and Arch Mortgage Funding in the assigned accounts
- Direct referrals and business development opportunities within the Arch Mortgage teams as identified through the customer relationship
- Coordinate communication between AMF Transaction Manager, key leadership stakeholders and the lenders to problem solve loan level issues
- Maintain CRM information on all account activity as directed by SVP
- Perform daily customer contact via phone, online communication tools, remote meetings and in-person business development
- Assist in coordinating the delivery of external announcements, AMF presentations, and materials to be shared with customers at industry trade shows
- Keep abreast of market trends and new developments in mortgage lending
- Must understand whole loan mortgage sales cycle from origination, funding to securitization and be able to train others on the topics effectively.
Preferred Qualifications
- Must have experience developing and maintaining a non-QM territory
- 5+ years preferred with existing contacts and relationships that can be leveraged to grow Arch Mortgage funding business
- Non-QM market sales leadership
- Knowledge of non-QM guidelines and production procedures
- Overall market awareness for competitive approach, business planning and execution of non-QM loan growth.