AMERS Data + AI Practice – AI Architect Leader

AMERS Data + AI Practice – AI Architect Leader

Requirements

• Proven experience leading and managing a team of technical professionals, preferably within a Professional Services environment.
• Practical, real-life experience guiding enterprise customers on the strategic and technical use of Agentforce.
• Recognized as a technical thought leader in the application of Agentforce within the Salesforce ecosystem.
• Salesforce AI Specialist certification and Agentblazer Innovator status is required.
• Experience with AI-related data integration technologies and concepts (RAG, vector databases, search indexes, knowledge bases) and their application to grounding Agentforce solutions with enterprise data.
• Strong understanding of data management concepts within and outside of Salesforce (CRM, Data Cloud), including integration (ETL/ELT), transformation, and data governance.
• Comprehensive and current knowledge of the rapidly evolving LLM landscape, foundational models, and relevant tooling.
• Relevant Salesforce experience in Sales Cloud, Service Cloud, and Data Cloud, with related certifications (Salesforce Administrator, Service Cloud Consultant, Sales Cloud Consultant, Data Cloud Consultant) a strong plus.
• Outstanding communication, presentation, and interpersonal skills, with the ability to articulate complex technical concepts to diverse audiences (technical teams, business stakeholders, C-level).

Responsibilities

• Lead, mentor, and manage a team of 10-15 Agentforce TAs, fostering their professional growth and development.
• Conduct regular performance reviews, provide coaching and feedback, and support career pathing for team members.
• Facilitate team meetings, knowledge sharing sessions, and collaborative problem-solving.
• Build a strong, cohesive, and team-focused culture dedicated to collective success.
• Manage team capacity and resource allocation across multiple customer engagements and internal initiatives.
• Ensure high utilization of team members on customer-facing projects while balancing time for internal enablement and development.
• Proactively identify potential resource conflicts or gaps and work to resolve them.
• Track and report on team utilization metrics.
• Serve as a leading technical expert and escalation point for complex Agentforce architectural challenges encountered by the team and customers.
• Lead by example through hands-on involvement in critical customer engagements, demonstrating optimal approaches for Agentforce solution design and implementation.
• Maintain a deep understanding of the Agentforce product, roadmap, and the broader AI/LLM landscape.
• Drive the creation and adoption of technical standards, reference architectures, and reusable assets within the team.
• Partner with Sales and Account teams to provide technical leadership and expertise during pre-sales cycles, scoping potential Agentforce solutions for enterprise clients.
• Support the team in effectively engaging with customers to understand business requirements, design solutions, and ensure successful project delivery and customer satisfaction.
• Act as a trusted technical advisor to strategic customers when needed.
• Champion training initiatives, ensuring the team is equipped with the latest Agentforce, Salesforce, and data management knowledge and skills.
• Contribute to and oversee the development of training materials, workshops, and documentation.
• Facilitate community enablement by sharing lessons learned across the team and the wider CSG organization.
• Synthesize ‘Voice of the Customer’ feedback from the team and customer engagements to provide actionable input to Salesforce Product and Engineering teams, influencing future product development.

Preferred Qualifications

• PASSION: Passionate about Customer Success.
• BEGINNER’S MIND: Always learning; approaches each interaction with open mind; great listener and hands-on.
• LEADERSHIP: Self-aware and strategic thinker; proficient at building strong relationships.
• COMMUNICATOR: Speaks and writes with clarity, brevity, and purpose; explains area of expertise clearly and confidently to others; influences and engages C-Level with authority and confidence.
• STORYTELLER: Confidently and effectively facilitates and presents; ably defends point-of-view; keeps audiences engaged and delivers a clear and memorable message.
• TEAM PLAYER: Proficient at collaboration and working with members of a team.
• URGENCY: Ability to move fast and drive business value and results.
• TRUST: Trusts the company’s core values; shows integrity, transparency, and reliability.
• ADAPTABLE: Excels in high levels of uncertainty and change.
• COMMUNITY CHAMPION: Leads internal initiatives; actively contributes to the Community’s knowledge and resource base.