Americas Workplace Services Manager

Americas Workplace Services Manager

Requirements

• Bachelor’s degree or equivalent work experience in Facilities Management or Hospitality Management
• 5+ years of food services experience
• Experience managing reception, conference rooms, mailroom, and production service
• Strong leadership, organizational, and management skills
• Excellent communication and presentation skills
• Proficiency in MS Office (Word, Excel, PowerPoint) and ability to learn PC and web-based applications
• Self-motivated with a strong sense of customer service and professionalism

Responsibilities

• Consulting with the Account Manager and Facility Management Regional FM on workplace experience programs
• Overseeing operations, staffing, performance, and development of service delivery staff in the assigned region
• Collaborating with all levels of the client organization to ensure excellence in service delivery
• Developing and managing operating expense budgets and advising on capital expense budgets
• Implementing short and long-term projects for the client
• Developing and executing annual management plans to meet key performance indicators
• Managing vendor contracts and performance
• Ensuring compliance with client and company policies and audit standards
• Developing innovative programs to reduce costs and increase productivity
• Engaging in continuous improvement and innovation through business intelligence and best practices

Preferred Qualifications

• Experience in hospitality or customer service
• Knowledge of real estate and facilities soft services
• Experience in matrix management organizations
• Strong belief in teamwork and ability to thrive in a fast-paced environment
• Experience with budget management and financial reporting
• Familiarity with vendor management and contract administration
• Knowledge of Minority/Women-owned Business Enterprises (M/WBE) initiatives