Americas Delivery Center – Technology – Analyst

Americas Delivery Center – Technology – Analyst

Requirements

• You learn quickly and have the flexibility to adapt to changing roles and requests.
• You enjoy working collaboratively in a team environment (with colleagues and clients from diverse backgrounds) in office and virtually.
• You possess strong communication skills (listening, verbal, and written).
• You possess strong computer literacy skills and ability to work in a paperless environment.
• You enjoy working in a team environment and have the ability to foster relationships with colleagues and with clients.
• You have the ability to be innovative and come up with solutions for problems.
• You are receptive to feedback and coachable.
• You are detail oriented and organized.
• Associate Degree OR GED/high school diploma.

Responsibilities

• Configuring cloud-based workflow and collaboration solutions to solve critical business problems.
• Assisting in the implementation of IT systems, data migrations, data analyses/visualizations.
• Providing IT managed services to Protiviti clients including custom configurations and application support.
• Interpretation of policies and procedures of multiple organizations and feedback review.
• Business Analyst facilitates/lead requirements definition, testing preparation and User Acceptance testing.
• Developing an understanding of business processes, technical skills, project requirements, and the client’s business in a variety of industries.
• Identify and recommend process improvement opportunities for both internal and external clients.
• Communicating work assignment status to the Project Senior Analyst or Pod Lead.
• Ensuring timely and quality completion of project deliverables within assigned project phases.
• Fostering and maintaining an internal/external network and working self-sufficiently or as part of a team.
• Analyzing business problems and applying technology solutions to improve process efficiencies, service levels, quality of information, and to implement more effective controls.
• Assisting in data acquisition, migrations, visualizations, and interpretation.
• Assisting in reviewing and assessing business operations and activities for accuracy and compliance.
• Monitoring, responding to and investigating security, network, and application events for various systems.
• Assist project end team in gathering technical and business requirements for task-oriented delivery.
• Assisting with preparation of project status reports including outlining key accomplishments, items for discussion, and next steps.
• Assisting with preparation of reports (summarizing work performed) including detailed findings and result dashboards.
• Identifying areas of professional interest (project management, privacy, risk management, software implementation, etc.) and completing trainings to expand knowledge in the designated area.
• Supporting Innovation activities by providing internal and external recommendations related to improving the way in which we deliver services to clients (through Automation, increased standardization etc).

Preferred Qualifications

• Preferred 1+ years’ experience in business process or other relevant areas.
• Well versed in Microsoft Office suite applications (with emphasis on Excel, Word, PowerPoint, and Teams).
• Preferred experience in other relevant software/systems (JIRA, SQL, Python, PowerBI, SharePoint, gSuite, Linux, and others as applicable).