Allstate Benefits Administrative Senior Associate

High School Diploma or GED (Required)
0-2 years experience (Preferred)
In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Builds and maintains relationships with employers, brokers and regional offices
Provides support for team members when needed
Researches, analyzes and responds to customer requests written
Utilizes multiple systems to obtain data for research
Documents and executes processes with minimal supervision
Determines appropriate issues to escalate to management
Provide a highly personalized member experience dedicated to educating Employers and Brokers on the tools and resources available to them
Foster a sense of urgency and commitment to achieve goals resulting in the ability to influence the organization to meet and exceed customer expectations
Perform root cause analysis and determine proper course of action
Demonstrate strong understanding of all workflows and business processes to execute overall service strategy
Identify areas of process improvement and works with manager and internal organization to improve processes