Allstate Benefits Administrative Senior Associate
| Company | Allstate Insurance Company |
|---|---|
| Location | Milwaukee, WI, USA |
| Salary | $17.88 – $26.93 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- High School Diploma or GED (Required)
- 0-2 years experience (Preferred)
- Analytical Thinking
- Benefits Administration
- Business Administration
- Business Management
- Business Processes
- Customer Inquiries
- Customer Service
- Documentations
- Process Improvement
- Researching
Responsibilities
- Builds and maintains relationships with employers, brokers and regional offices
- Provides support for team members when needed
- Researches, analyzes and responds to customer requests written
- Utilizes multiple systems to obtain data for research
- Documents and executes processes with minimal supervision
- Determines appropriate issues to escalate to management
- Provide a highly personalized member experience dedicated to educating Employers and Brokers on the tools and resources available to them
- Foster a sense of urgency and commitment to achieve goals resulting in the ability to influence the organization to meet and exceed customer expectations
- Perform root cause analysis and determine proper course of action
- Demonstrate strong understanding of all workflows and business processes to execute overall service strategy
- Identify areas of process improvement and works with manager and internal organization to improve processes
Preferred Qualifications
- 0-2 years experience (Preferred)