Alerts Representative – Customer Support – Lab

Alerts Representative – Customer Support – Lab

Requirements

• Must have high school diploma or equivalent
• Basic computer skills with proficiency in Microsoft Office required
• 0-2 years experience preferred
• Prior customer service or hospitality experience preferred

Responsibilities

• Responds professionally and knowledgably to outbound calls
• Monitors alert volume and respond accordingly
• Consults with Supervisor, Manager or designee regarding questionable results when appropriate
• Follows established procedure for reporting urgent results (alert values)
• Adhere to call documentation policy
• Responsible for maintaining quality adherence
• Demonstrate ability to successfully or efficiently navigate through systems by passing competency tests
• Reports events or deviations from standard laboratory procedures to supervisor, manager or designee

Preferred Qualifications

• Prior customer service or hospitality experience preferred