Airlines Passenger Service Supervisor

Airlines Passenger Service Supervisor

Requirements

• Have excellent computer skills
• Possess a valid driver’s license with a clean driving record (only required for some airports)
• Be at least 18 years old and possess a high school diploma, GED, or work experience equivalent
• Be able to pass a drug screen and obtain airport security clearance which includes an extensive 10-year employment, criminal record, and residence background check

Responsibilities

• Supervise and direct the work of all passenger service agents on your shift as they check in passengers and luggage and address passenger questions and concerns
• Manage passenger service agent manpower to ensure adequate staffing on your shift
• Serve as point person for customers and management to alert them to any irregular operations which may cause delays or otherwise impact service to our customers
• Be responsible for conducting on the job training for new team members
• Observe and enforce all safety regulations and company policies
• Assist with all passenger service duties (checking in passengers, luggage, and communicating with passengers, and coordinating ticket counter activities with vendors, flight and ground handling teams) as needed

Preferred Qualifications

No preferred qualifications provided.