Air Export Agent

6 months to 1 year related experience and/or training; or equivalent combination of education and experience
Understanding of air documentation process a plus
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
Pro-active, strong organizational skills
Good computer skills (Excel, Word)
Fluent in English

Ensure smooth and timely freight process flow
Ensure accurate and timely data entry into our operational system
Track and Trace Air Export Files and reporting, using Workflow and/or all other available tools and reports
Ensure accurate and timely client and vendors billing
Interact with our customers in arranging their international shipments, meeting customer service standards
Contribute to maintain good relationships with suppliers (Airline carriers, trucking companies and others involved)
Meet compliance at all times to regulations internal and external in accordance with government regulations
Processing export shipments (pickup, receiving in system, AES filing, processing dangerous goods, booking with airline among other)
Understand department process flow, and looking for best practices to improve operational efficiency and productivity
Ensure all customers standard operating procedures are in place and updated as needed
Meet KPI standards in accordance with the Company’s procedures
Overseas communications, timely responses to emails and requests (internal and external)
Escalation of problems to Management when necessary
Perform labeling as needed (ensure freight is checked to avoid cross labeling/miss-routes)
Communicate closely with the warehouse for upstream process
Work On-site as backup when needed