AI Technical Customer Success Manager

Strong understanding of AI tools, data analytics, and automation technologies
Proven experience in customer success, account management, or a related role, ideally in a technical or SaaS environment
Exceptional communication and interpersonal skills to effectively engage with diverse stakeholders
Analytical mindset with the ability to diagnose issues, identify opportunities, and implement solutions
Bachelor’s degree in a relevant field (e.g., Computer Science, Data Analytics, Business)
3 years of experience in a technical customer-facing role

Secondary point of contact for customers, ensuring their needs and goals are understood and met
Build strong, long-lasting relationships with customers by delivering consistent value and support
Design, build, and deliver automated solutions and reports using AI tools tailored to customer needs
Collaborate with internal teams to refine and scale automated deliverables based on data insights and feedback
Work closely with customer data sets to extract actionable insights
Ensure the accuracy, reliability, and relevance of data-driven deliverables
Provide hands-on assistance to customers in deploying and utilizing AI-driven tools and solutions
Troubleshoot technical issues and ensure timely resolution to maintain customer satisfaction
Gather customer feedback to identify technical pain points and opportunities for improvement
Work closely with product and engineering teams to influence roadmap priorities

No preferred qualifications provided.