AI Senior Solution Consultant
| Company | Talkdesk |
|---|---|
| Location | San Francisco, CA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- Bachelor’s degree in a technical field or significant professional experience in a technical role
- 3+ years in Professional Services, Consulting, or IT/Software Development, with a focus on AI or automation solutions in a SaaS environment
- Familiarity with AI technologies, such as Large Language Models (LLMs), from a user perspective
- Basic knowledge with coding languages like JavaScript and REST APIs
- A true consultative approach and ability to communicate technical concepts to people of all backgrounds and skill levels
- Mature demeanor and positive attitude, as well as discretion and sensitivity when interacting with clients. Client management experience is highly valued.
- Engaging personality, polished verbal and written communication skills, and meticulous attention to detail
- Highly organized self-starter that seeks challenging opportunities
- Ability to work cross-functionally in a fast-paced environment
- Fluency in written and spoken English
Responsibilities
- Lead strategic implementations of AI solutions with new and existing customers that meet customer use cases, leveraging industry knowledge, product expertise, and best practices
- Provide guidance and hands-on support to internal teams, external partners, and customers during the Implementation of Talkdesk AI products, ensuring technical alignment and project success
- Collaborate closely with implementation teams to address AI-specific challenges and align implementation efforts with best practices. Participate in the sales process by collaborating with Sales Consultants to architect AI solutions that align with customer needs, objectives and best practices
- Drive post-implementation success and customer adoption by providing strategic guidance, best practices, and actionable recommendations
- Collaborate with internal teams (e.g., Product, Support) to address feature requests, resolve issues, and deliver updates that align with customer needs
- Develop and maintain AI-specific templates, playbooks, and best practices to streamline deployment and ensure consistent implementation quality
- Act as a trusted AI advisor to stakeholders, building relationships with executives and providing long-term guidance on AI strategy and success
Preferred Qualifications
- Fluency in written and spoken Portuguese, Spanish, French, German
- Basic knowledge of building or optimizing conversational agents, chatbots, or virtual assistants
- Familiarity with CRM systems (Salesforce, Zendesk and other) and/or Contact Center Solutions
- Experience with diagram flowchart software, such as Visio, Lucid Chart, etc.