AI Engagement Manager / Director – Federal
| Company | C3.ai |
|---|---|
| Location | Vienna, VA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior, Expert or higher |
Requirements
- Bachelor’s degree in Computer Science, Engineering, Statistics, Mathematics, Operations Research or similar field; Advanced Engineering degree or MBA preferred.
- Minimum of 6 – 15 years business consulting and product or 0 – 1 delivery management experience with enterprise SaaS solutions.
- Experience leading customer engagements with substantial exposure and involvement with AI/ML, data science, cloud infrastructure, solution architecture, application development, and data engineering.
- Credible customer presence. Capable of communicating effectively and stepping into a trusted advisor role.
- Strong customer orientation with a drive to build intimacy with users and their organizations’ needs.
- Data-driven, analytically oriented, with a commitment to process improvement.
- Demonstrated ability to navigate between the business and technical domains of a software implementation project while providing leadership in both areas.
- Excellent presentation and written communication skills with keen attention to detail.
- This role requires US Citizenship. Active Department of Defense (DoD) security clearance (Secret or higher) is preferred.
- Candidates must be authorized to work in the United States without the need for current or future company sponsorship.
Responsibilities
- Collaborate with customers to craft compelling AI use cases that drive business value and translate use cases into detailed requirements.
- Turn business requirements into AI application features and capabilities, map use cases to granular team tasks, and produce detailed project work plans.
- Lead dedicated C3 AI teams comprising of Data Science, Application Development, Data Integration, Product Management and DevOps professionals.
- Work across internal teams to make necessary trade-offs between short-term customer deliverables and long-term product roadmaps items.
- Run project governance activities (project plans, weekly status reviews, cross-functional meetings, executive status reviews).
- Anticipate stakeholder needs, remove obstacles, track and address risks before they become issues and manage expectations.
- Quantify and track value metrics that can be realized from C3 AI solutions.
- Advise executive customer stakeholders on future use case roadmaps and drive customer success and adoption with a focus on customer retention and expansion.
- Develop high quality and polished internal and external communications to influence customer and C3 AI success.
- Communicate effectively and proactively with customers to build trusted relationships.
- Travel to customer sites (20% average)
Preferred Qualifications
- Advanced Engineering degree or MBA preferred.
- Active Department of Defense (DoD) security clearance (Secret or higher) is preferred.