AI Delivery manager

Strong background in complex program and/or project management, delivering SaaS and/or enterprise AI solutions for Fortune 500 customers.
7+ years of B2B SaaS or AI delivery management either in-house or as part of a global consulting firm.
Significant experience in client management, serving as the primary point of contact during implementation.
Deep technical knowledge of, and curiosity about, LLMs, Graph RAG, and the art of the possible with the application of this technology for an enterprise.
Bachelor’s degree in Computer Science, or other core STEM area of study.

Act as part of the account team, partnering closely with Customer Success Managers and Account Executives, to ensure successful customer adoption of Writer.
Define and own a comprehensive delivery plan across all workstreams mapped to our customer success blueprint (delivery methodology).
Collaborate with customers on program planning, and hold cross-functional teams accountable to the plan for key deliverables and milestones.
Proactively identify, assess, mitigate, and escalate as needed, potential risks that could impact the success of the customer’s adoption of the Writer platform.
Develop and execute a communication plan to keep all customer and internal stakeholders informed throughout the program lifecycle.

Highly consultative and also experienced in the art of change management. You know how to motivate, unblock, and overcome barriers to large, transformational change.
An excellent communicator and collaborator, able to juggle multiple priorities, and create the right accountability for success.
Demonstrated expertise leading large, complex, and global organizations through significant technological change with leading edge technology.
Customer outcome-oriented: a laser focus on delivering solutions that create meaningful business results.
Experience with AI transformation in the enterprise a plus.