Agriculture Customer Service Representative
| Company | Wilbur-Ellis |
|---|---|
| Location | Bakersfield, CA, USA |
| Salary | $19.95 – $26.62 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- High School Diploma or equivalent
- Proficiency with computers to an intermediate level utilizing Microsoft Windows, Windows applications, and ERP order entry systems. JD Edwards practice and process training will be provided
- Knowledge of mathematical concepts and the ability to apply such concepts as fractions, percentages, and ratios to practical application with accuracy
- Ability to sit at a desk and/or computer terminal to perform writing and/or keying/typing information for protracted periods of time
- Mobility to move freely across uneven terrain, both indoors and outdoors, safely
- Strong interpersonal and communication skills (verbal, written, and across phone, email, and text), with the ability to build positive, professional relationships with customers, peers, and management
- Demonstrates a commitment to teamwork and delivering exceptional customer service
- Strong organizational skills with keen attention to detail, and the ability to multitask and prioritize multiple assignments effectively
- Ability to respond professionally to common inquiries or complaints from sales staff and other employees, customers, regulatory agencies, suppliers, etc.
- Reads, writes, and speaks the English language fluently.
Responsibilities
- Assists with electronic order entry and processing (sales order, shipping documents, invoicing) utilizing JD Edwards Enterprise Resource Planning (ERP) software
- Responds to customer sales inquiries in a timely, accurate, and appropriate manner
- As part of the support team, document and process product use recommendations as required
- Utilizing JDE, enter and process customers’ orders as requested. Meet or exceed timelines established under the Timely Transaction Processing policy (TTP)
- Work closely with the office team to ensure adequate inventory levels are maintained to meet customer needs.
- Assist Sales Team in accurate customer pricing and quickly resolve any inquiries or concerns
- Prepare standard use and sales reports as well as any custom reports as requested by management, sales and customer
- Assists other office team members in administrative tasks to ensure quality customer service, meeting deadlines and sales support
- Supports Sales and/or Operations Manager as requested
- All other duties as assigned
Preferred Qualifications
-
No preferred qualifications provided.