After-Sales Director
| Company | AutoNation |
|---|---|
| Location | Texas, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- High School graduate or equivalent.
- 5 to 8 years Automotive Service and Parts leadership or equivalent experience (store level and multi-unit level).
- Valid driver’s license.
- Prior managerial accounting & P/L responsibility.
- Reside or are willing to relocate to primary region of responsibility.
Responsibilities
- Provide quantitative/qualitative analysis of service & parts operations performance (financial, CSI, warranty trends, inventory performance, facility utilization).
- Direct specific actions/accountability to address any out-of-line conditions or to capitalize on opportunities by priority.
- Assist After-Sales Managers (Service and Parts Managers) & GMs in development of and follow-up on ‘results oriented’ business unit action plans.
- Champion AutoNation initiatives within the region (assess, train, implement, certify, etc.).
- Business unit interaction through in-store visits, telephone, and written correspondence.
- Provide feedback to the market, regional and corporate staff based on the contacts.
- Involvement in and coordination of collective marketing efforts.
- Monitor morale & advise leadership of the region on appropriate courses of action.
- Develop succession plan within the region for continuous service & parts operations development.
- Oversight of the collective recruiting, selection, and staffing of store fixed operations in the region.
- Recruit, develop, and inspire high performing teams.
- Evaluate and coordinate training initiatives / recognition and team building.
- Participate in the annual budget preparation and validation with quantifiable data and initiatives.
- Compliance and reporting of any activity that would expose the corporation to avoidable risk.
- Effective leadership of assigned staff / coordinate external resources.
Preferred Qualifications
- Four-year college degree.
- Industry knowledge (operations, management, insurer relations, etc.).
- Ability to analyze and interpret financial operating reports.
- Experience in service, parts, and/or collision business operations.
- Current in industry trends, processes, and procedures.
- Exposure to advanced production principles.
- Demonstrated communications skills, both written and oral.
- Demonstrated project management, presentation, and training skills.
- Proficient in Microsoft Office applications.