Advisor – Performance
| Company | Evolve |
|---|---|
| Location | Remote in USA, Colorado, USA |
| Salary | $58000 – $67000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level |
Requirements
- 3+ years customer service experience or 1+ year of experience driving performance
- Strong analytical skills with the ability to articulate complex ideas and strategies to homeowners to gain alignment and grow partnership/trust
- Ability to use appropriate tools to analyze revenue metrics of occupancy & rate and make recommendations
- Detail-oriented, skilled at prioritizing work, and capable of managing your time independently
- Clear and concise communicator that is comfortable diffusing tense situations
- Able to work a Monday-Friday, 8-5 MT schedule for the first few months of training and ramp up
Responsibilities
- Act as an in-bound contact for Homeowner clients who have concerns and questions regarding their home’s listing performance
- Provide guidance to Homeowners asking questions prompted from Evolve’s proactive performance outreach campaigns
- Analyze listing booking performance and market trend data using Evolve’s data platform, Salesforce, and Excel to consult with Homeowners
- Partner with assigned regional groups to educate Homeowners on Evolve rate strategies, industry trends, and any relevant booking performance data
- Meet and exceed response time SLAs and additional KPIs set forth by the Performance Leadership team
- Provide an exceptional customer experience, using emotional intelligence and problem-solving skills to provide answers and find solutions
Preferred Qualifications
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No preferred qualifications provided.