Advancement Specialist – Wgcu
| Company | Florida Gulf Coast University |
|---|---|
| Location | Fort Myers, FL, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level |
Requirements
- This position requires a high school diploma and four years of full-time experience directly related to the job functions.
- Professional work experience with data entry, records management, or clerical support.
- Computer experience in Microsoft (MS) Office (Outlook, Word, Excel and PowerPoint).
- Any appropriate combination of relevant education, experience, and/or certifications may be considered.
Responsibilities
- Assist with the recording and receipting donations, database management, and providing exceptional customer service to donors.
- Delivers outstanding customer service to donors by addressing inquiries, resolving issues, and ensuring a positive experience.
- Assists in the development, planning, and implementation of events, programs, meetings, and activities that support the strategy and objectives of the department.
- Develops a thorough knowledge of the Customer Relations Management System (CRM) database, ensuring its effective utilization. Stay informed of any system updates, enhancements, and new features, to ensure system optimization and performance.
- Prepares comprehensive reports, proposals, and correspondence to keep donors, stakeholders, and team members informed of progress, goals, and outcomes.
- Maintains an up-to-date database of biographical and contact information for the assigned donor population, ensuring that the department has accurate and comprehensive records. Regularly review and update contact details and other key information to ensure that all communication efforts are timely and effective.
- Assists in the design and development of marketing materials, brochures, promotional items, and other collateral that supports department initiatives.
- Coordinates the processing of all incoming donations, ensuring that contributions are recorded accurately and efficiently. Maintain a detailed log of all gifts received and follow established protocols for handling monetary transactions. Ensure compliance with organizational policies regarding the secure handling of financial data and donor information.
- Assist with ordering thank you gifts, fulfillment, and inventory.
- Provides backup with the donor CRM (Allegiance) during absences within the Membership Department.
- Performs other job-related duties as assigned.
Preferred Qualifications
- Bachelor’s degree from an accredited institution in Marketing, Communications, or closely related field.
- Experience with graphic design, social media platforms, and basic website content development.
- Experience with Allegiance software.