Admitting Representative – Emergency Department – Full Time – Night Shift
| Company | Guidehouse |
|---|---|
| Location | Ventura, CA, USA |
| Salary | $38000 – $63000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- High School graduate or equivalent (GED)
- 0-2 (zero to two) years of experience working in a hospital, medical, clinical OR customer service environment.
Responsibilities
- Provides excellent customer service to all individuals.
- Perform accurate registration, arrival, and check-in functions upon a patient presenting themselves for service.
- Collect all necessary patient, demographic, and insurance information/documentation to ensure a patient is completely registered within the patient registration systems.
- Obtain all necessary patient signatures and information at time of arrival.
- Escalates any advanced or complex registrations to a more experienced team member.
- Perform real-time insurance eligibility and benefits verification for all patients.
- Verifies insurance benefits; explain financial requirements to the patient or patient representative and collects any outstanding patient portion at the point of service.
- Perform collections and cashiering functions and refer patients to Financial Counseling where appropriate.
- Ensure that all activities related to hospital collection activities meet department requirements.
- Works assigned shifts at hospital Emergency Admitting departments; 12-hour shifts, 8-hour shifts, 1st, 2nd and 3rd shift as assigned. Rotating holiday and weekend work.
- Serve as preceptors/trainers to orientate.
- Serves as a mentor to new associates and assist in new employee orientation.
- Performs Inpatient Admission Admitting duties that include determining in and out of network benefits, review of the EMR Inpatient status tracking feature and the attainment of Important Message for Medicare patient signatures.
- Performs carve outs as it relates to observation admission services, determines in and out of network benefits as it relates to observation stays, review of the EMR Observation status tracking feature and the attainment of patient signatures as they relate to observation patient stays.
- Consistently exceeds weekly individual goals and standards.
- Performs other duties as assigned.
Preferred Qualifications
- One (1) year of hospital Patient Access experience.
- Data Entry experience.
- Familiarity with health plans/insurances.
- Bilingual in English & Spanish