Administrative Associate - Scheduling and Support

Administrative Associate – Scheduling and Support

Bachelor’s degree and one year of experience at the Administrative Assistant level, or high school graduation or GED, and five years of clerical experience, including one year of experience at the Administrative Assistant level.
One year of full-time equivalent applicable experience may be substituted for each thirty semester hours of college credit earned, or vice versa; however, a minimum of one year of applicable experience is required.

Gather needed information and forms to create client charts in electronic health records.
Support families who need extra assistance in completing required forms, have language barriers, or trouble accessing virtual telehealth services.
Ensure accuracy in entering and documenting protected health information and follow workflows and processes closely to avoid error and ensure efficiency.
Schedule and conduct appointments with school staff members, students, and families.
Collaborate with care coordinators, supervisors, and clinicians to ensure scheduling conflicts are avoided, parties receive accurate appointment information, and patient data is managed appropriately.
Complete appointment confirmation calls, ensuring patients attend their appointment, and support with rescheduling requests.
Respond to stakeholder inquiries and requests in a timely manner via phone, text, email, and virtual calls.
Follow policies around documentation standards and timelines, processing internal and external requests, and work efficiently to identify solutions to issues or complications that may arise related to patient care.
Establish and maintain effective working relationships with internal team at Dell Medical School and Dell Children’s Medical Team and external community and school partners.
Navigate all contacts appropriately across multiple virtual platforms.
Other duties as assigned.