Administrative Assistant

Administrative Assistant

Requirements

• Proficient use of the internet and software such as Microsoft Office (Word, Excel, Powerpoint, Outlook)
• Ability to communicate effectively using various channels such as face-to-face, email, social media, telephone, etc. with all levels throughout the organization
• Experience managing multiple projects concurrently producing quality results
• Superior organizational and self-management skills
• Ability to adapt to changing priorities
• Demonstrates a high level of initiative
• Skilled in creating clear and concise written communications, analytical and problem-solving skills
• Knowledge of principles and practices of organization, planning, records management and general administration
• Ability to operate office equipment, including but not limited to computers, telephone systems, printers, copiers, facsimile machines, calculators, etc.
• An equivalent combination of education and experience that is determined to be directly related to the foregoing specific requirements may be substituted

Responsibilities

• Provide high quality customer service skills to all levels of staff within the organization and external customers
• Handle sensitive and/or confidential information in a discreet manner
• Provide support for training, projects, programs and day-to-day functions within the Contact Center
• Monitor and manage various departmental email boxes and related digital media
• Create and maintain reports for management related staffing, projects, programs, etc.
• Conduct research, compile data and prepare information for meetings reports, and presentations
• Oversee all aspects of general office coordination includes and not limited to: Coordinate meetings and teleconferences, Prepare responses to routine inquiries via electronic communication, letters, etc., Maintain departmental files, documents, reports, invoices and other records, Answer telephones and appropriately route calls as needed, Maintain office calendars to coordinate work flow and meetings, Monitor departmental accounts ensuring accurate and timely processing, Manage equipment, supplies, and office furniture to include maintaining inventory, research pricing, make recommendations, ordering and coordinating delivery distribution, maintenance, and repair, etc. as appropriate, Receive, sort, and distribute incoming mail/correspondence, including faxes and email and or packages in a timely manner
• Participate and/or attend meetings as needed to represent the department or provide summary of key topics and outcomes
• May supervise interns or volunteers
• All other job duties as assigned

Preferred Qualifications

• Three or more years of experience as an administrative/executive assistant or similar role
• At least one year experience supporting senior manager(s)
• Two or more years supporting a customer service operation or call center
• An equivalent combination of education, experience, and/or training that provides the requisite skills, knowledge, and abilities as determined to be acceptable by the hiring authority