ADM Intake and Admin Agent – Bilingual
| Company | TELUS |
|---|---|
| Location | Montreal, QC, Canada, Toronto, ON, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- Bilingualism in French and English is mandatory. Applicant must be able to converse and write in both French and English in a professional capacity. Part of the interview process will include a language test.
- Experience in a customer service position where you gained exemplary customer service skills. The ideal candidate will have 2 years of call centre customer service experience
- High School Diploma
- Ability to multitask in a fast-paced environment
- Ability to work on a team and be able to help others at a moment’s notice
- Ability to problem solve using your own experience and the available resources
- Excellent computer skills and the ability to work primarily online in a paperless environment.
Responsibilities
- Answers incoming calls: assisting employees by providing information regarding their Disability Management Services.
- Processes incoming referrals, opening and assigning new claims as they come into the system.
- Working with the team to ensure that all responsibilities are completed according to service level agreements.
- Meeting established productivity and qualitative objectives.
- Adhering to scheduled shift times.
- Assisting other HPS teams as required.
- Providing empathy and support to all callers and referring callers to other resources as appropriate.
Preferred Qualifications
-
No preferred qualifications provided.