Accounts Receivable Collections Analyst

Accounts Receivable Collections Analyst

Requirements

• 2 or more years of applicable experience
• High School Diploma or GED (Required)
• Attention to detail
• Ability to communicate effectively with audiences in person and in electronic formats
• Ability to work in a collaborative business environment in close quarters with peers and varying interruptions

Responsibilities

• Contact customer operational and AP personnel to drive collection of invoices within terms as defined in executed agreement/contract by proactively contacting customers concerning collections of past due receivables and determine reasons for non-payment.
• Ensures timely and accurate responses to customer inquiries, questions, documentation issues, billing errors, payment application errors, disputes, etc.
• Create/Monitor Accounts Receivable Aging reports for problem accounts.
• Update collection notes in the system and/or file.
• Monitor, assign and respond to internal and external customer inquiries through the AR/Finance email box. Pull invoice copies and distribute as requested.
• Process and submit customer statements on a monthly basis.
• Provide phone support by handling Incoming/Outgoing calls to and/or from customers on a variety of items.
• Monitor monthly A/R analysis reports with continuous and proactive focus on DSO, invoice aging, and non-payment trends by using available collection software tools to assist in executing effective strategies and initiatives to achieve continuous receivable delinquency improvement that contributes to a lower Days Sales Outstanding (DSO).
• Back up for submitting/Uploading invoices to customer payment portals/websites as required
• Monitor vendor portals for invoice status
• Facilitate the coordination between Billing Financial Analysts, Shared Services Specialist, and customer personnel regarding applications of credits and unapplied cash receipts.
• Facilitate periodic meetings with internal management to drive collections.

Preferred Qualifications

• Billing
• Researching
• Customer Relations
• Excel- Pivot tables and VLOOKUP
• Accounting /reconciliation experience
• Workday experience
• Collections
• Associates or Technical Degree