Accounting Customer Support Manager
| Company | finally |
|---|---|
| Location | Weston, FL, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior, Expert or higher |
Requirements
- Knowledge of bookkeeping and accounting practices and principles
- Proven ability to lead, manage, and motivate a team
- Excellent attention to detail and accuracy
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Excellent customer service skills, including active listening and conflict resolution
- Proficiency in accounting software (QuickBooks Online) and customer relationship management (Salesforce) tools and support ticketing systems (Zendesk)
- Strong analytical skills to identify trends and patterns in customer data
- Excellent communication skills, both written and verbal
Responsibilities
- Manage a team of accounting support staff, including assigning tasks, reviewing work, and providing performance feedback.
- Train new staff on accounting support procedures and software.
- Monitor workload and ensure timely completion of tasks.
- Ensure adherence to bookkeeping standards, company processes, and internal controls.
- Monitor for potential errors and discrepancies in client communication.
- Identify opportunities for process improvement and implement changes to enhance efficiency.
- Analyzing customer support data to identify trends and areas for improvement in accounting or operational processes.
- Implementing new customer support tools and procedures to streamline the resolution of accounting support issues.
- Developing knowledge base articles and training materials for the customer support team on accounting procedures.
Preferred Qualifications
-
No preferred qualifications provided.