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Account Svcs-Sr Mgr
| Company | Verizon Communications |
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| Location | Palatine, IL, USA |
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| Salary | $106000 – $197000 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Senior |
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Requirements
- Bachelor’s degree or four or more years of work experience.
- Three or more years of relevant work experience.
Responsibilities
- Ensuring your clients derive maximum value from their investment in Verizon Connect platform products and adopt and consume greater functionality and breadth of the solution.
- Effectively networking an account from the executive level down, in order to achieve successful execution of the customer’s strategy.
- Developing a comprehensive understanding of the client’s industry, business challenges, and objectives to appropriately map Verizon Connect product capabilities and associated business benefits to address their needs.
- Understanding and presenting industry best practices and the evolution of Verizon Connect product and platform functionality, courses and administrative services integral to the customer’s success.
- Playing a fundamental part in helping clients establish and manage their Change Management/Governance programs; identifying risks to the client achieving their stated business goals and developing a risk mitigation plan.
- Supporting and driving the customer renewal process to ensure continuity and a successful renewal outcome; participating in numerous types of customer engagements including strategy and discovery workshops, engagement planning, and deliverable development.
- Providing the Verizon Connect internal teams with feedback for the improvement of existing products and the development of future products.
- Coordinate and conduct QBR’s, EBR’s, and various executive onsite meetings, conduct weekly status calls, participate in other weekly status calls.
- Assist customers by managing various projects to remove obstacles, resolve significant issues, and oversee customer projects.
- Help develop and be a leader within the customer’s Account Team. Collaborate with peers to drive results.
Preferred Qualifications
- A degree.
- Worked in a client facing role and resolved operational problems.
- Managed and negotiated with internal and external organizations.
