Account Operations Manager - E-commerce

Account Operations Manager – E-commerce

3–5 years in marketplace, SaaS, or payments operations—supporting e-commerce sellers or similar high-volume transactional environments.
Proven expertise managing complex, high-value accounts while meeting SLAs and resolving escalations under pressure.
Data-driven mindset: advanced Excel/Sheets; comfortable with SQL or BI tools to uncover trends and root causes.
Cross-functional collaborator able to influence Product, Risk, Compliance, and Engineering without formal authority.
Track record of process improvement/automation that reduced cycle times or costs.
Strong understanding of seller-payout compliance (KYC/AML, VAT/OSS, DAC7) and marketplace policy nuances.
Executive-level communication skills—capable of framing technical concepts for both external partners and internal leadership.

Own day-to-day payout operations for assigned marketplaces, ensuring SLA compliance, on-time seller settlements, and accurate reconciliation.
Serve as the first line of defense for operational concerns (e.g., Prime Day or 11.11 spikes), leading cross-functional war rooms to resolve delays, processing errors, or regulatory blockers.
Track KPIs such as payout-success rate, latency, GMV, and seller churn signals. Build dashboards and use data to recommend improvements or upsell ideas to the Account Executive.
Partner with Product, Risk, Compliance, and Engineering to automate KYC document flows, streamline reconciliation, and eliminate manual touchpoints—applying Lean/Six Sigma or Agile techniques when possible.
Provide operational health reports and insights for QBRs; translate wins into co-marketing, geo-expansion, or promo opportunities.
Work with Professional Services to troubleshoot API/integration issues, support new feature rollouts, and ensure our capabilities stay ahead of marketplace policy changes (e.g., DAC7, INFORM Act).

No preferred qualifications provided.