Account Operations Consultant – Bilingual

Account Operations Consultant – Bilingual

Requirements

• Bachelor’s Degree in business or other related discipline. Equivalent work experience may be substituted.
• Typically requires 2-4 years of directly related experience
• Possess ability to serve as a key point of contact for client projects and product support, including the ability to effectively manage the priorities and drive the work of a matrixed team of product, technology, and implementation professionals.
• Demonstrate understanding of technical implementation and release management

Responsibilities

• Work directly with clients to manage technical projects to ensure successful completion according to contractual compliance and client expectations
• Gather client requirements, define business and functional requirements, assess requirements against technical aspects of system, and submit all technical and operational project requests necessary to support client initiatives
• Coordinate activities necessary to resolve significant client issues
• Manage and drive change control activities including documenting all changes made to a client’s system, ensuring that up-time is not negatively impacted and that testing and quality assurance steps are taken before delivery to the client
• Document client’s workflow as part of implementation project
• Communicate recurring project status and support activities to key external and internal stakeholders
• Act as escalation resource for product/platform specific issues; triage issues and engage appropriate support within resources to resolve them
• Work directly with clients to resolve technical issues. Analyze customer systems, troubleshoot technical problems, recommend solutions, and coordinate fixes
• Run client batches as required
• Coordinate scheduling and communication of data update and other technical and security maintenance
• Support company initiatives to mitigate version sprawl by proactively upgrading and maintaining clients on current versions of CoreLogic products
• Act as SME (subject matter expert) for service offerings/feature configurations consulting with and guiding clients
• Maintain advanced knowledge of assigned CoreLogic products and services
• Gather client feedback on product enhancements and brings back to the organization for roadmap development

Preferred Qualifications

• Proven effective communicator including strong written/verbal, interpersonal and presentation skills
• Data analysis, business analysis, and/or project management
• Experience in the Insurance and Spatial space is a plus
• French is preferred.