Account Manager – Truck Transport

Account Manager – Truck Transport

Requirements

• Proven customer support experience or experience as a client service representative
• Proven inside sales experience or experience as an Inside Sales Representative
• Experience prospecting for new customers
• Track record of over-achieving sales and performance goals
• Strong phone and email contact handling skills and active listening
• Familiarity with CRM and TMS systems and practices
• Customer orientation and ability to adapt/respond to different types of characters / personalities
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Excellent Microsoft Office skills
• Associate or bachelor’s degree required

Responsibilities

• Manage large amounts of incoming phone calls and/or emails
• Generate additional business with current customers and sales leads for new opportunities
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open, proactive, and collaborative communication
• Provide accurate, valid, and complete information by using the right methods/tools, looking for new and better ways to communicate with the customer
• Meet personal/customer service team sales and service targets
• Handle customer complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution
• Maintain records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers, ensuring a 100% effort has been made to satisfy customers’ requirements
• Provide internal and external performance reports
• Conduct investigations of all customer service failures and recommend corrective / preventative actions

Preferred Qualifications

No preferred qualifications provided.